Shipping Policy

At Li'l Sprouts, we are dedicated to ensuring a seamless and enjoyable shopping experience for you. Our policies are designed with your convenience in mind, so we encourage you to review them carefully before placing your order.

We understand the importance of timely and secure delivery, which is why we partner with trusted courier services across India to ensure reliable and safe delivery of every order. Should you have any questions or need assistance, our team is always here to help.

Contact us at: +91 99938 18200 or contact@thelilsprouts.in

Important — Verify Your Details Before Placing Order

Please ensure your shipping address and contact number are accurate before placing your order. Li'l Sprouts will not be responsible for non-delivery or delays caused due to an incorrect address or phone number provided at the time of ordering. In case you need to update your details after placing an order, please contact us immediately at +91 99938 18200 or contact@thelilsprouts.in before your order is dispatched.

Domestic Shipping & Charges

We offer FREE SHIPPING across India on all prepaid orders. All orders are processed and delivered within India only. We do not ship internationally. Shipping timelines may vary based on your location, but we ensure timely and safe delivery of every order.

Tax and Duties

All prices are inclusive of applicable taxes as per Indian regulations (GST). No additional import duties will be charged for deliveries within India. In case of any region-specific charges or remote area delivery fees, the customer will be informed prior to dispatch. For any queries regarding taxes or billing, please contact us before placing your order.

Delivery Timelines

• Metro cities — 3–5 business days from dispatch
• Tier 2 and Tier 3 cities — 5–7 business days from dispatch
• Remote locations — 7–10 business days from dispatch

During peak seasons, festivals, or unforeseen circumstances such as public holidays or curfews, dispatch may be delayed by an additional 3–5 days. We will notify you promptly via WhatsApp or email if such delays occur.

Receiving Your Order

To ensure your order arrives in good condition and to protect both parties, we request you to record an unboxing video and take photos with a timestamp within 48 hours of delivery.

As FruGies are food products, please inspect the packaging carefully upon receipt. If you receive a damaged, tampered or opened parcel, please record a video, take photos and refuse the delivery. Share the images, video and order number with us at contact@thelilsprouts.in or WhatsApp us at +91 99938 18200 so we can resolve the issue promptly.

Order Processing

After placing your order, it enters our processing system. Once your item passes quality checks and is securely packed, it is handed over to our delivery partners. You will receive a tracking number via WhatsApp or email once your order is dispatched. You can use this to track your order on the courier partner's website.

COD and Prepaid Orders

For certain pin codes or order values, we may offer partial COD — where a portion of the order value is collected at the time of delivery and the remaining amount is paid online at the time of placing the order. For prepaid orders, payment must be completed in full at the time of checkout. Li'l Sprouts reserves the right to cancel any order where payment is not confirmed.

• Return shipping charges — in case a COD or prepaid order is returned by the customer, all shipping charges for the return or reverse pickup will be borne entirely by the customer. Li'l Sprouts will not reimburse any shipping costs incurred during the return process

Payment Options

• Debit & Credit Cards (Mastercard, Visa, American Express)
• Net Banking
• UPI & eWallets
• Cash on Delivery

Important Note

All items marked as Sale are non-returnable and non-refundable. As FruGies are perishable food products, we are unable to accept returns of opened or used pouches under any circumstances. While Li'l Sprouts is committed to keeping you informed and resolving any delivery issues promptly, we shall not be held legally liable for delays caused by courier partners or circumstances beyond our control. We appreciate your understanding and patience.