Refund Policy

Product Accuracy and Quality Checks

We strive to make our product listings as accurate and detailed as possible. Every batch of FruGies undergoes multi-layer quality checks before dispatch — including batch-level testing by our manufacturing partner and independent NABL-accredited laboratory testing — to ensure your order reaches you in perfect condition.

Exchange Eligibility

• Domestic orders only — exchanges are applicable only for orders delivered within India
• Items must be unopened, unused and returned in their original sealed packaging
• Exchanges are not applicable on opened, used or consumed products — as FruGies is a food product, we are unable to accept returns of opened pouches for hygiene and safety reasons
• Time frame — exchange requests must be raised within 24–48 hours of delivery

Exchange Process

• Request submission — please contact us within the specified time frame via WhatsApp at +91 99938 18200 or email us at contact@thelilsprouts.in
• Reverse pickup — once the exchange request is approved, our team will arrange a reverse pickup within working days
• Self-shipping (optional) — if you choose to ship the product yourself, our team will share the return address. Please use a reliable courier service and share the AWB number, courier company name and Proof of Delivery via email. We are not responsible for any loss during transit
• Inspection and dispatch — after receiving and inspecting the returned product, we will dispatch the replacement within 7–10 working days
• Only one exchange per order is allowed
• If the requested product is unavailable, a credit note will be issued for the item value

Refunds

• No returns or refunds — we do not offer returns or refunds on opened, used or consumed products
• In the rare event that a product arrives damaged, tampered or defective, please share a photograph with us within 24–48 hours of delivery at contact@thelilsprouts.in. We will arrange a replacement or issue a full refund at our discretion
• Sale items — products purchased during sale or with discount codes are non-returnable and non-refundable

CANCELLATION POLICY

Customer Cancellations

• Prepaid and COD orders can be cancelled within 24 hours of placement
• To cancel your order, please WhatsApp us at +91 99938 18200 or email contact@thelilsprouts.in (Monday to Saturday, 10:00 AM to 6:30 PM IST)

Li'l Sprouts Cancellations

• Orders may be cancelled due to stock unavailability, incorrect product listings or suspected fraudulent transactions
• For prepaid orders cancelled by Li'l Sprouts, the full amount will be refunded to the original payment method within 5–7 business days
• Customers will be notified via WhatsApp or email in case of any cancellation initiated by us